Introduction

Welcome to the Cisco Secure MSP Hub, the control center for partners to manage all security SaaS products. Cisco Secure MSP Hub provides a Managed Service provider (MSP) with a single dashboard unifying such tasks as customer onboarding, billing, access to product consoles, and trainings. All in one place!

This user guide is crafted to furnish you with step-by-step instructions, empowering you to efficiently manage customers and stay informed about business operations.

In the "Welcome to Cisco Secure MSP Hub" chapter, you'll uncover how to gain access, log in, and seamlessly navigate through the hub. Stay abreast of new features and issue resolutions with our comprehensive release notes.

In the "Administration" chapter, explore how to personalize your MSP Hub experience and customize the console to suit your organization's needs by managing your profile settings.

The "Admin Management" chapter delves into the ability to efficiently add and manage multiple admins with distinct access rights.

The "Customer Management" chapter delves into customer addition, product provisioning, and data collection in a centralized location.

In the "Products" chapter, learn to access product consoles with a single click, and discover product usage insights, including available products, packages, and other relevant details.

The "Trainings" chapter provides access to training resources to enrich your knowledge and skills in Cisco Secure solutions, ensuring you maximize your experience.

In the "Billing" chapter, explore detailed transaction information, access past payment application details, and gain insights into various payment types.

In the "Integrations" chapter, discover how to integrate seamlessly with RMM/PSA tools to optimize operations and deliver superior services to clients.

In the "Resources" chapter, access helpful resources such as data sheets and other documents to enhance your understanding and support your customers effectively.

Refer to the "Support" chapter to address any questions or issues you encounter while using the Cisco Secure MSP Hub. With comprehensive support resources at your disposal, navigate any challenges and optimize your journey.