Admin Management

The Admin Management tab allows you to view and manage admin profiles, as well as import profiles from other Cisco products — Secure Endpoint and Umbrella — for synchronization.

Note	The Admin Management tab is available for partners only.

In the upper-right corner of the screen, you will find the Sync and Add Admin buttons, which provide access to the main functionality.

Currently, MSP Hub supports admins with four types of roles:

• Owner: The user who originally signed up for the MSP Hub account. This role has full access to all MSP Hub features, including organization management, user management, settings, billing, invoicing, and usage reporting. The Owner is limited to one user per organization and is the only role authorized to add Full Admins and Billing Admins..

• Full Admin: This role has administrative rights over all aspects of the MSP Hub customers, products, usage and integrations. This role can add Product Admins. Adding Full admins and Billing admins is restricted to Owner role.

• Product Admin: This role has administrative rights over all aspects of the MSP Hub regarding connected products, as well as access to product consoles.

• Billing Admin: This role has limited access to MSP Hub, including the Transactions page in Billing, Overview, Training, and Resources. The Billing Admin role allows editing Credit Card and Billing Information data, although Billing Admins cannot access Product Consoles.

By selecting the Sync button, you trigger a data exchange between Secure MSP Hub and other products. This data exchange transfers admin profiles, which appear in the list of admins. Each profile includes the user's full name, email address, role, assigned products, and activity status.

Users from Umbrella with the Full Admin role will be imported to Secure MSP Hub as Product Admins. Similarly, users from Secure Endpoint with the Full Admin role will also be imported as Product Admins.

Newly imported admins have the Inactive status and cannot log into the Secure MSP Hub. To grant access, you should send an invitation. For detailed steps, see Sending an Invitation.

Sending an invitation is not possible if the user's name is missing, as the invitation requires the user's first and last name to be automatically inserted into the text. So, you will need to edit the admin profile and add the missing details. For detailed steps, see Editing Admin’s Profile.

Manually added admins and those who have been sent an invitation have the Pending status.

Users who received the invitation and successfully logged in, have the Active status.

Additionally, you can add or delete an admin directly from the Admin Management tab. For detailed steps, see Adding a New Admin and Deleting an Admin.