View Customer Details

The Customer Details page provides a comprehensive overview of essential information related to a customer, facilitating efficient management and monitoring.

General Information

This section provides basic information about the customer.

  • Organization name: The name of the organization. Example: Massive Dynamic.

  • Customer email address: The primary email address for the customer.

  • Address: The physical address of the customer.

  • Tags: Tags associated with the customer for easier grouping, searching, and management. Example: Dynamic, Massive.

Product Information

This section provides details about the products associated with the customer.

Umbrella

  • Package: The specific package of the product the customer is using. Example: DNS Security Essentials.

  • Seats: The number of seats/licenses the customer has. Example: 2.

  • BFG organization ID: The unique identifier for the customer's organization in the Umbrella product.

  • Additional Emails: Additional email addresses associated with the customer for notifications and communications.

Overview

This section provides an overview of the customer's deployment and usage statistics.

Deployment status

  • Networks deployed: The number of networks deployed and active. Example: 0 / 0 Active.

  • Roaming computers: The number of roaming computers deployed and active. Example: 0 / 0 Active.

  • Virtual appliances: The number of virtual appliances deployed and active. Example: 0 / 0 Active.

DNS security

  • Total Information: The total amount of information related to DNS security. Example: 0.

  • Total Blocks: The total number of DNS requests that have been blocked. Example: 0.

  • Total Percent: The percentage of DNS requests that have been blocked. Example: 0%.

Blocks

This subsection breaks down the types of threats that have been blocked.

  • Malware: The number of DNS requests blocked due to malware. Example: 0.

  • Command and control: The number of DNS requests blocked due to command and control activities. Example: 0.

  • Cryptomining: The number of DNS requests blocked due to cryptomining activities. Example: 0.

  • Phishing: The number of DNS requests blocked due to phishing attempts. Example: 0.

DNS usage

This section provides usage statistics for DNS requests over the last 7- 30 days.

  • Total DNS requests: The total number of DNS requests made in the last 7 - 30 days. Example: 0.

  • Average DNS requests: The average number of DNS requests made per day in the last 7 - 30 days. Example: 0.

DNS Utilization

This section provides an overview of DNS utilization metrics.

  • Last 7-30 Days: A summary of DNS utilization.

  • View Dashboard: A link to view the detailed dashboard for more in-depth analysis.